Returns & Exchanges
*Please read the entire policy before you Return/Exchange any items. If you have any questions please send an email*
We guarantee all products to be first quality.
Returns/Exchanges: For items received damaged or if we ship the wrong size by mistake you will have 5 days to contact us from the time the package is delivered. We DO NOT issue call tags for merchandise, and you must pay the return shipment cost.
All items are 100% refundable within 2 weeks (10 business days) of receiving except for the original shipping/handling charges and a $5 processing/handling fee for returns only provided that all items returned are in the same condition (unused) as when originally shipped and in the complete original packaging. If you received Free Freight you will be credited less freight charges incurred by The Helmet Man Store. Under special circumstances you may return with prior approval after 10 days but there is a 20% re-shelving fee.
For refunds and/or credits, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If an exchange is occurring and the order complies with the free freight program no shipping charge will be applied (Excludes Closeouts). There is a 20% re-shelving fee on any closeout/clearance item being returned for credit, but exchanges for same model or dollar value is permit able. Sorry no returns or exchanges on special order items – all sales are final. There is a 20% Restock fee on all returned Auto Helmets,Ski Helmets and 6D helmets. There are no exchanges or returns for Vintage accessories / parts - all sales are final. There is no returns on "In Store Orders" but exchanges are premitted.
To Return or Exchange any merchandise, please follow these easy steps:
* Before returning/exchanging any items, you must write the RA number on the outside of the box so we know to accept this upon delivery. The RA # for your order is RA – (followed by your order number)(example: your order number is 1234, just add RA = RA1234). If there is no RA number listed the package will be refused.
* Use the original carton if it is good shape, or use a good solid carton. Package securely to avoid damage during shipment and include all original packing materials (restocking fees may apply for missing or items damaged during return shipment).
* Include a photocopy of the invoice that was shipped with your order. On the photocopied invoice please write what you would like done.
* Address the package to:
1760 Monrovia Ave, Suite #C12
Costa Mesa, CA 92627
* Ship your package with a reputable company. Remember to insure your package for loss or damage in transit as the carrier assumes responsibility of your package until it is delivered to us. Please use a carrier that offers a tracking number and get this when shipping merchandise back. This is to help locate lost packages.
Please allow sufficient time for your shipment to be delivered (normally 5-10 days). Once we receive your shipment, we will credit your account or process an exchange within 7-10 business days upon receiving goods. All returns will receive a $5.00 processing/handling fee.
Please note all warranty issues are handled by the manufacturer directly per the manufactures request/policy. We are happy to take all the information and pass it on to the manufacturer so all warranty issues are processed ASAP
**All sales are final when you order the Clearance Sale Items and on all Will Call orders. No returns or exchanges. There is a 75% restock fee on all orders "Refused by recipient" - what this means is when the shipment is delivered and the customer tells the delivery service they no longer want the package.