Helmet Man FAQ
TheHelmetMan.com Frequently Asked Questions
Q: How Can I Tell If My Helmet Has Been Damaged?
A: If at any time you are unsure or have questions about your helmet’s condition, you can send it to the manufacturer for a free inspection.
Q: What Kind of Warranty Does My Helmet Come With?
A: Any manufacturer helmet determined by the manufacturer to be defective in materials or workmanship within the manufacturer’s specified helmet warranty—from the date of original purchase—will be repaired or replaced, at the manufacturer’s option, free of charge when received at the factory freight prepaid, together with proof of purchase. If you have questions regarding the warranty coverage on your helmet, e-mail us at email@example.com or refer to your helmet owner’s manual.
Q: How Can I Obtain Replacement Parts For My Helmet?
A: Call us at 1-800-341-5834 or e-mail us at firstname.lastname@example.org concerning replacement parts or any questions you may have concerning manufacturer products.
Q: Can I Use My Bicycle Helmet for Other Sports/Activities Besides Cycling?
A: Most helmets are certified for a specific activity and should only be used for that sport, but there are some helmets that are considered dual-sport helmets and have dual certifications. Please email us at email@example.com if you would like any recommendations for dual sport helmets.
Q: Can I Paint My Helmet?
A: We do not recommend that paints or solvents of any kind be used on the helmets. They can damage a helmet so that its protective capabilities are significantly reduced.
Q: How Often Should a Helmet Be Replaced?
A: Manufacturers have a general recommendation of replacing your helmet every three to five (3-5) years. If you are unsure of the condition of your helmet, or whether it should be replaced, call us at 1-800-341-5834 or e-mail us at firstname.lastname@example.org.
Q: What Do I Do If My Helmet Becomes Damaged?
A: Helmets don’t last forever. If the helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) don’t use it. Some or all of the helmet’s protective capacity is used up when impacted, and the damage to a helmet is not always visible. If you have any questions about your helmet call us at 1-800-341-5834 or e-mail us at email@example.com.
Q: How Do I Store My Helmet?
A: After each use, allow the helmet to air dry and then store it in a cool, dry place where it won’t get damaged.
Note: excessive heat can damage your helmet. For example, a dark gear bag, the interior of a car, or an automobile trunk can get hot enough in direct sunlight to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time, we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.
Q: How Do I Take Care of My Helmet?
A: Cleaning Your Helmet
Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a mild dish soap).
We get inquiries from daycare centers or from people who share their helmets, and are concerned about lice infestation. Here’s a simple, effective way to get rid of them:
Step 1 – Do not use a spray of any type
Step 2 – Place the helmet into an airtight plastic bag for 48 hours. Then, remove the pads and use a soft cloth or sponge, warm water and mild soap to clean the surface.
Step 3 – Discard the pads and plastic bag (keep bag out of reach of children due to suffocation hazard).
Q: Does TheHelmetMan.com Have a Crash Replacement Program?
A: Yes we do. Please read below or visit our Crash Replacement Program page for instructions...http://www.thehelmetman.com/crash-replacement/
The program is simple; we will need the following information emailed firstname.lastname@example.org
- Crashed Helmet Model - Manufacturer, Model, Serial number (inside the helmet)
- New Replacement Helmet Selection you would like - Manufacturer, Model, Color or Graphic, Size
*Note: Sorry but no closeout helmets apply for the replacement program, only new, current inline helmets. From this information you provide, we will see how we can help get you into a new safer helmet.
Q: I Can't Add Items to My Shopping Cart, See My Shopping Cart or Access Your Account.
A: TheHelmetMan.com requires your Internet browser to accept cookies in order for you to access the personalized portions of our website, such as the shopping cart and Your Account. Cookies are small bits of information that are sent by a website to be stored in your web browser for the next time you return to the site.
Q: What Does My Order Status Mean?
A: Below is a list for Order Status options.
Awaiting Payment – Usually this means you paid with PayPal and we are awaiting transfer of funds. (We have accepted funds)
Awaiting Fulfillment – The order has been received and will be processed in the order it was received. Your bank will put a hold on the funds in your bank account for the order transaction. Usually we do not collect funds until the order is ready to ship out or to be drop shipped.
Awaiting Shipment – We have processed the order, collected the funds from your account and scheduled the order to ship out. Orders shipped out from our facility will receive tracking info later that same evening and you can view the info on your account at TheHelmetMan.com. Otherwise we will drop-ship orders directly from the manufacturer or distributor to cut down on the shipping time to you. When this happens you may receive the package before we have tracking info available from the manufacturer or distributor.
Completed or Shipped – This means the order has been processed, charged, shipped out and there will be no more Order Status updates.
Cancelled – Orders may be cancelled if the ordered item is no longer available, but we will either call you or send you an email notification when this occurs. We will also try to recommend another similar item within the same price range as an alternative, if one is available.
Refunded – This means we have accepted your funds for an order transaction and it required us to manually authorize a partial or full refund back to you, depending on the circumstances. In some cases we may give you a store credit towards your next order, rather than refund shipping charges.
Q: How Can I Tell if an Item is in Stock?
A: We recommend that you send an email to email@example.com or call us at 1-800-341-5834, to check if an item is currently available. We try to keep our site as up to date as possible, but not all of the manufacturers and distributors update their inventory daily.
Q: My Item Appeared as Available Online but Now it is Out of Stock.
A: Our system works on a first come, first served basis. When an item is out of stock but still appears as available in our inventory, the most common reason is that an order for the same item was placed and fulfilled before your order was received. Your order will be filled as quickly as possible.
Q: Do you Ship Internationally?
A: TheHelmetMan.com currently ships worldwide but we cannot guarantee shipment is available to everyone. Also, some manufacturers restrict us from shipping their products to certain countries and we apologize for any inconveniences. If we are unable to ship your order out, we will notify you as soon as possible and cancel your order.
Q: Do You Offer Special Prices for Dealers/Wholesalers?
A: Please contact us directly at firstname.lastname@example.org for information.
Q: If I Do Not See Something on Your Website, Can you Special Order It?
A: This usually depends on the item itself; please call customer service at 1-800-341-5834 or email us at email@example.com. A representative will be able to give you information about your specific product. There are no returns or exchages on Special Order Items.
Q: Who are TheHelmetMan.com Suppliers?
A: TheHelmetMan.com works with the automotive, motorcycle, and bicycle industries’ top manufacturers and suppliers, including: Bell, HJC, Shoei, Oakley, Fox, Troy Lee Designs, O’Neal, Fly, Shift, Scorpion, Pyrotect, Giro, Helmet House, Western Power Sports, Sullivans and more.
Q: Do you Have Size Charts?
A: Yes we do. You can find them here: http://www.thehelmetman.com/size-charts
Q: My Helmet Does Not Fit, Even Though I Followed your Guide.
A: Helmets come in different shapes, as do human heads. These two facts sometimes result in certain helmets fitting better or worse on a particular individual. If this happens to you, often trying a different brand of helmet will be your best option. There is no industry standard for helmet sizing; each manufacturer has its own size chart. The size chart should be used as a guide and does not guarantee fit.
Q: Do you Carry Model-Specific Parts?
A: TheHelmetMan.com sells many model-specific parts and accessories for many of the helmets on our site. Not all helmet models have parts and accessories available from the manufacturer or aftermarket.
Q: Can I Return Model-Specific Helmet Parts?
A: Helmet parts cannot be returned for refunds, but we may make an exception and allow for an exchange. Please email us at firstname.lastname@example.org to find out if you qualify for an exchange before you ship anything back to us. Any parts returned for exchange must be in new condition in the original packaging. Parts that have been installed (or damaged during installation) and/or used in any manner will not be accepted for return. BE SURE THE PART YOU ORDER IS FOR YOUR SPECIFIC HELMET. Please be aware of this policy before beginning installation of any model-specific helmet part.
Q: Do you Sell or Distribute Any of My Information (Email, Phone Number, etc.)?
A: No, TheHelmetMan.com does not distribute any information that you provide.
Q: Does The Helmet Man have a Minimum order requirement?
A: Yes, there is a minimum order requirement of $25 before tax, coupons and shipping charges. Orders under the minimum order requirement will either be cancelled or charged the difference until the amount total comes to $25. Customer has the right to decide.
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